FAQ

Shopping

We're available at most retailers such as Bed Bath and Beyond, Walmart, Best Buy, Macy's, Target, Kohl's and Amazon as well as regional retail locations. See this link for international distributors outside the US.

Sales tax will be applied to orders that ship to: Alabama, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Illinois, Indiana, Kentucky, Louisiana, Maine, Massachusetts, Michigan, Minnesota, Nebraska, Nevada, New Jersey, New York, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Dakota, Texas, Utah, Vermont, Washington, West Virginia, Wisconsin and Wyoming.

Accessory and parts are currently only available online.

Product Care

We recommend washing the blade by hand with warm soapy water immediately after use. You can use a brush to reach hard to reach areas. The cups and accessories are top shelf dishwasher safe. The motor base should be unplugged and wiped clean with a warm soapy cloth. We do not recommend washing the blade or motor base in the dishwasher.

Adding more liquid will help. For the best consistency, we recommend adding ingredients in this order: (1) greens (2) fruits (3) powders, seeds, nut butters (4) liquids (5) ice

Blending creates pressure inside the cup to break down ingredients. Make sure not to fill past the max line. The longer your blend cycle is on, the longer pressure builds inside the cup. An alternative is blending multiple times in shorter cycles.

Hot ingredients like coffee or carbonated ingredients like soda should never be blended in the NutriBullet (with the exception of the NutriBullet Blender and the NutriBullet Blender Combo ). The ingredients can build up pressure and cause damage to the components and even cause injury.

Each NutriBullet has its own blade and cup that is designed to specifically for each model. Using the wrong parts and accessories can lead to increased wear and tear. See compatible accessories here.

Yes, they are BPA free.

No, the NutriBullet cups are not microwave or freezer safe. We do not recommend freezing the cups as this can make the cups brittle and they could crack.

We recommend replacing your extractor blade every 6 months (depending on use) or as needed for optimal performance.

The gasket is not designed to be removed and therefore are not replaceable. The gaskets are deep-seated, and factory sealed in the blade housing. The sealed gasket helps with cleaning and keeps food particles on the surface. We recommend replacing the entire blade after 6 months or as needed for optimal performance. If a gasket becomes worn, torn or loose, it may also be time to get a new blade.

Magic Bullet Kitchen Express™

If your Magic Bullet Kitchen Express™ is not turning on, it is likely that it is either assembled improperly, or that it has overheated. If using the work bowl, make sure the lid is properly attached and locked in place by matching the lid lock icon to the silver arrow on the work bowl handle. Once the lid is secured, set the bowl on the power base and gently twist clockwise to lock into place. If using the cup, make sure the blade is securely fastened to the cup before locking the blade into the power base using the same gentle clockwise twist.

If your Magic Bullet Kitchen Express™ is not turning on after a period of heavy use, it’s likely that it has overheated. Your machine is programmed to temporarily shut down as a protective measure when it senses overuse. If/when this occurs, unplug the unit and allow it to cool for at least 15 minutes before plugging back in and attempting to use again.

No, the Magic Bullet® cross blade and cups are not compatible with the Magic Bullet Kitchen Express™. Do not attempt to use the cup and blade assembly from another Magic Bullet with the Magic Bullet Kitchen Express. Use only the cups and blades included with your Magic Bullet Kitchen Express unit.

The Magic Bullet Kitchen Express™ runs on a 250-watt motor.

Pulse allows you to have more control when blending or chopping ingredients. Unlike the standard “On” mode, which runs the motor continuously, the “Pulse” feature only powers the motor when the knob is twisted and held in the Pulse setting, and automatically stops as soon as the knob is released. This allows you to process your mixture in short bursts, which is helpful for certain recipes.

The Magic Bullet Kitchen Express™ work bowl and work bowl lid are made from super durable, BPA-free, SAN (styrene acrylonitrile resin) plastic. The Magic Bullet Kitchen Express™ cups are made from super durable, BPA-free Eastman Chemical Tritan™ copolyester.

The Magic Bullet Kitchen Express™ cross blade, chopping blade, and blade discs are all made from stainless steel.

All components are top-rack dishwasher-safe, except for the motor base, which should be carefully wiped down by hand. Never submerge the motor base in water.

No. Never use the Magic Bullet Kitchen Express™ cups to blend hot ingredients. Hot ingredients release steam when blended, causing pressure to build in the sealed cup. Too much pressure will cause the cup/blade assembly to erupt upon opening, sending hot ingredients through the air (and all over your kitchen) and may cause thermal injuries.

No. Never use the Magic Bullet Kitchen Express™ cups to blend carbonated ingredients. Carbonated ingredients release gas when blended, causing pressure to build in the sealed cup. Too much pressure from carbonation may cause the cup/blade assembly to separate, spraying, ingredients through the air (and all over your kitchen).

You can chop vegetables, fruits, nuts, raw meat, and more in the work bowl. Just make sure you have removed any rind, seeds, or pits from fruit and bones from meat prior to adding to the bowl.

You can use many different kinds of fruits, vegetables and hard cheeses with the blade discs. The discs are ideal for slicing or shredding fruits and vegetables like cucumbers, carrots, baby potatoes, zucchini, apples and more. Make sure that ingredients are cut so they fit easily into the feed chute so that food does not get lodged or stuck while processing. If food does become lodged in the feed chute, always use the food pusher provided, or another piece of fruit or vegetable to push it down. Never insert your fingers or use any kitchen utensil to push food into the feed chute.

Yes, you can use frozen ingredients with the Magic Bullet Kitchen Express™, however your Magic Bullet Kitchen Express™ is not intended to be an ice crusher. Attempting to crush ice may cause permanent damage to the blades.

No, the work bowl and cups are neither microwave nor freezer-safe.

We recommend replacing blades every 6 months, depending on use.

Juicers

If your NutriBullet Juicer™ is not turning on, it is likely that it is either assembled improperly, or that it has overheated. Check if the pulp basin is correctly and securely seated on the motor base, and that the locking handle is set in the proper, vertical locked position.

If your NutriBullet Juicer™ is not turning on after a period of heavy use, it’s likely that the unit has overheated. Your machine is programmed to temporarily shut down as a protective measure when it senses overuse. If or when this occurs, unplug the unit and allow it to cool for at least 15 minutes before plugging it back in and attempting to use again. Do not touch or hold the Juicer if the unit is hot to the touch.

If your NutriBullet Juicer Pro™ is not turning on, it is likely that it is either assembled improperly, or that it has overheated. The power button will flash three times and remain illuminated if the unit is improperly assembled. Check if the pulp basin is correctly and securely seated on the motor base, and that the locking handle is set in the proper, vertical locked position. Once properly assembled, the power button light will turn off.

If your NutriBullet Juicer Pro™ is not turning on after a period of heavy use, it’s likely that the unit has overheated. Your machine is programmed to temporarily shut down as a protective measure when it senses overuse. If or when this occurs, unplug the unit and allow it to cool for at least 15 minutes before plugging back in and attempting to use it again. Do not touch or hold the Juicer if the unit is hot to the touch.

No. The NutriBullet Juicer™ and NutriBullet Juicer Pro™ are not equipped to make nut milk or nut butters. Do not process nuts or seeds in your NutriBullet Juicer™ or NutriBullet Juicer Pro™.

No. A liquid ingredient is not required when juicing fruits and vegetables in the NutriBullet Juicer™ and NutriBullet Juicer Pro™.

Yes, you may juice into any glass or container that fits under the juicing spout. We do, however, recommend that you use the juice pitcher included with the NutriBullet Juicer™ and NutriBullet Juicer Pro™, as it is specifically designed to limit potential messes and to separate froth from juice when pouring.

A smoothie is a blended beverage made with solid and liquid ingredients: fruits and vegetables, nuts, seeds, water, milk, or plant-based beverages, etc. Smoothies are blended using a NutriBullet® or traditional blender, and the finished product retains all of the material--skins, pulp, and fiber--of their whole food ingredients. A nutrient-rich smoothie may serve as a meal replacement or snack, and can help to boost your fiber intake for the day.

Juice is made by extracting nutrient-rich liquid from whole fruits and vegetables. Juicers separate the solid components of fresh produce--pulp, skin, fiber, etc--from their liquid content, which is then filtered through a spout and into a glass or pitcher for drinking. While juices do not contain fiber, they do provide concentrated amounts of plant-based nutrients. They’re great for a quick pick-me-up, and can help to add an extra boost of fruit and veggie goodness to your day.

A combination of fresh juices and smoothies can be great additions to a healthy, active lifestyle.

The NutriBullet Juicer™ and the NutriBullet Juicer Pro™’s pulp basin, basin cover, and juice pitcher are made from durable, FDA approved, BPA-free SAN (styrene acrylonitrile resin) plastic.

The sieve can withstand moderate to heavy usage. Over time, if you start to notice that the sieve is looking dull, or is not working as efficiently as before, then it is likely due for a replacement. Always use genuine NutriBullet® replacement parts. After-market parts are not manufactured to NutriBullet’s specifications and may result in the unit’s malfunction.

Yes, juice can be stored in the juice pitcher and refrigerated for up to 48 hours.

Most juices will stay fresh for up to 48 hours if refrigerated in the glass storage bottles.

The freezer trays are helpful for preparing juices and juice shots in advance, and for preserving leftover juice beyond its standard 48-hour limit. They’re also great for freezing pulp leftover from the juicing process, which can be defrosted and added to a wide array of recipes for a boost of fiber. The freezer trays feature 2-oz and 4-oz compartments so you can keep track of serving or portion sizes. Our recipe guide includes some great tips and suggestions for how to make the most of your freezer trays.

Supplements

We recommend using the servings recommended on each package. Please refer to the nutrition label for serving size of each supplement.

Beginning with the purchase date, the credit card used during checkout will be automatically charged on the same day each month until you adjust or cancel your subscription. Your product(s) will be shipped once your credit card has been charged. There are no commitments, modify or adjust your future orders at any time in your account or by contacting support. Valid for U.S. residents only.

Dietary supplements are not generally formulated for those under 18 years of age. It is best to consult with your child's physician before including the blends in his/her diet.

While our supplements use high quality ingredients, these are dietary supplements and are not generally advised during pregnancy and lactation. Please consult with your doctor before adding to your diet if you are pregnant or nursing

Yes, you may mix different blends into your smoothies—in fact, we encourage it! Our products contain many different ingredients, including many with functional attributes, so combining them in your smoothie will increase the benefits you'll receive. We recommend limiting 3 blends since adding too many might result in less-than delicious flavor combinations.

Yes! All of our Superfood products are blended with ingredients that are non-gmo, vegan and gluten free. We test the purity of every raw ingredient that we use to make our products. Our team is currently working on filing required paperwork for official non-gmo certification.

Yes! All of our Superfood products are blended with ingredients that are non-gmo, vegan and gluten free. We test the purity of every raw ingredient that we use to make our products. None of our products are formulated with wheat ingredients or derivatives. The facility where these are manufactured maintains stringent food safety standards to prevent cross contamination. Official certifications require robust testing and expense. Our team is currently working on filing required paperwork for official gluten-free certification.

Yes! All of our Superfood products are blended with ingredients that are non-gmo, vegan and gluten free. We test the purity of every raw ingredient that we use to make our products.

Official certifications require robust testing and expense. Our team is currently working on filing required paperwork for official vegan certification.

To maintain freshness, we recommend you tightly seal your supplements and store them in a cool, dry, dark place. For best results, consume within one month after opening. Our products have undergone stability testing for shelf-life and all remain great for over 1 year unopened. Avoid storing your supplements in glove boxes, bathrooms & any places where there is a lot of moisture or heat.

Our powders are filled by weight, not volume. When our powders are first mixed, they are very 'fluffy' and fill the containers. During the shipping process, or any time they are agitated, the powders tend to settle and become denser.

Yes, we test every batch that is manufactured with a robust quality assurance program that goes even beyond what the FDA cGMP regulation requirements are for safety. NutriBullet's SuperFood blends meet the highest quality standards and we follow the California’s Proposition 65 regulations and state warnings.

Proposition 65 requires businesses to provide warnings to Californians about significant exposures to chemicals that cause cancer, birth defects or other reproductive harm.

Proposition 65 requires California to publish a list of chemicals known to cause cancer, birth defects or other reproductive harm. This list, which must be updated at least once a year, has grown to include approximately 900 chemicals since it was first published in 1987.

Where our products carry a Prop 65 warning, the levels are naturally occurring such as in spinach powder, cacao or plant-based proteins. The concentration levels of chemicals considered to pose a risk in Prop 65 are significantly lower than the levels given by the World Health Organization (WHO)—the global authority of health and disease. For example, the rate of lead exposure considered a risk by Prop 65 is 0.5ug (0.0000005 g) per day, 40 times lower than the WHO’s rate, listed at 20ug (0.000020 g) per day. We test all of our raw ingredients and finished products for heavy metals and other toxic chemicals, and assure that all products released fall well within the safety limits provided by the World Health Organization.

Please visit https://www.p65warnings.ca.gov/ for more information regarding Prop 65.

Our products are produced in California, though we source the highest quality ingredients from around the world. Our team physically visits and audits every facility before we manufacture product to ensure the facility meets our incredibly demanding quality & purity standards.

Our products are great in lots of different things including water, oatmeal, juice or almond milk. Check the individual product for our best recommended uses!

Ultimate Energy Matcha & Ultimate Energy Espresso both contain tree nuts: coconut. The rest of our line has formulas that do not contain specific allergens. All of our products are manufactured in a facility that also processes milk, eggs, soy, wheat, peanuts, tree nuts, fish and crustacean shellfish.

Currently we only distribute & market our supplements in the USA.

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Warranty

Registering your warranty helps us determine if your unit is authentic and assist with warranty service. Please note that we will still require your serial number and model number for verification, as well as your proof of purchase if you haven't already submitted it.

You will need your warranty registration card or the 15 digit serial number located on the sticker beneath the motor base (between the feet) as well as your proof of purchase, showing purchase date, item purchased and seller name.

The serial number is on a white sticker, under the barcode under the power base. It is also on the warranty card that came with your product.

The serial number will have a series of numbers and may include 1 or 2 letters. Please be sure not to confuse the letter I for the number 1 or the letter S for the number 5. If this is not the case, please contact our customer service for further assistance.

Contact

If you need additional help, please contact us